Refund policy

Return and Refund Policy

Last updated: September 25, 2026

GAVEZO is operated by LF CAPITAL LLC. We want you to be confident in your purchase. This policy applies to orders placed through our online store and does not limit any mandatory consumer rights available under applicable law.

30-day return window

You may request a return within 30 calendar days after your order is delivered, including when you simply change your mind. To be eligible, the item must be unused, unworn, undamaged, and returned with all original packaging, accessories, labels, and proof of purchase.

How to request a return

  1. Email contact@gavezo.com with your order number and the reason for the return.
  2. Wait for our return authorization and return instructions. Do not send items to our business address unless we expressly instruct you to do so.
  3. Pack the item securely and mail it using a trackable service.

Returns sent without prior authorization may be delayed or refused.

Return shipping and fees

For buyer's-remorse returns, the customer is responsible for return shipping. If an item is defective, damaged in transit, or incorrect, GAVEZO will provide instructions and cover reasonable return shipping costs. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Inspect your order after delivery. Contact us promptly at contact@gavezo.com if the item is damaged, defective, or incorrect. Include your order number and clear photographs when possible so we can evaluate the issue and offer a replacement, repair, or refund as appropriate. This notice request does not reduce any legal warranty rights.

Exceptions

For hygiene and safety reasons, used or worn eyewear cannot be returned unless defective. Personalized, custom-made, or prescription products, gift cards, and items clearly marked as final sale are not eligible for buyer's-remorse returns. These exclusions do not apply when an item is defective or when applicable law requires otherwise.

Exchanges

To exchange an eligible item, contact us first. The fastest method may be to return the original item and place a new order after the return is approved.

Refunds

After we receive and inspect the return, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the credit. Original shipping charges are non-refundable unless the order was defective, damaged, incorrect, or applicable law requires otherwise.

Order changes and cancellations

Contact us as soon as possible. We will try to change or cancel an order before fulfillment, but we cannot guarantee cancellation after processing has begun. If the order has shipped, the return procedure above applies.

Brazilian consumer rights

For customers in Brazil, this policy respects the statutory right of withdrawal for online purchases and applicable legal warranties under the Consumer Protection Code. Where mandatory law provides greater protection, that law controls.

Contact

Email: contact@gavezo.com
Operator: LF CAPITAL LLC, doing business as GAVEZO
Business address: 9380 SW 72nd St, Suite B 214, Miami, FL 33173, United States